The verification process can include:
Face liveness verification
A verification photo
Optional government-issued ID document verification
The completed verification information is displayed alongside the interview details for review.
Verification Options
Identity Verification
When Identity Verification is enabled, Sherlock sends the selected candidate an email asking them to complete verification before the interview.
The candidate must:
Open the verification link.
Complete a face liveness check.
Take a verification photo.
Submit the photo.
This process helps confirm that the candidate is a real person and provides a reference photo that can later be compared with their appearance during the interview.
ID Check
ID Check is an optional additional step.
When enabled, the candidate must first complete document verification using a government-issued identity document. After the document check is completed, the candidate continues with face liveness verification and photo capture.
The full flow is:
Document verification
Face liveness verification
Verification photo capture
Verification completion
Enabling Identity Verification
Identity Verification can currently be enabled when creating an interview from a connected calendar event.
The interviewer can:
Enable Identity Verification
Optionally enable ID Check
Select the candidate from the event attendees
Edit the candidate’s email address or name
Add a candidate manually when needed
Only one candidate is selected for verification for each interview.
The candidate’s email address is required because Sherlock uses it to send the verification link.
Candidate Email
After the interview is created, Sherlock sends the candidate an email titled:
Identity Verification Required
The email explains that identity verification is required before the interview and includes a unique verification link.
The candidate can complete verification using a device with a camera. The verification link is intended only for the selected candidate and expires after 48 hours.
Candidate Verification Experience
When the candidate opens the verification link, Sherlock checks whether the link is valid.
The candidate may see one of the following states:
Verification ready
Verification already completed
Invalid verification link
Expired verification link
Locked verification link
Face Liveness Check
Before taking the verification photo, the candidate completes a face liveness check.
The candidate selects a camera and follows the on-screen instructions. The check confirms that a live person is present rather than a static image or basic replay.
Once the face liveness check is completed successfully, the candidate can continue to photo capture.
Verification Photo
The candidate takes a clear photo using their camera.
Before submitting, they can:
Review the photo
Retake it
Download it
Upload it to complete verification
Candidates are advised to use good lighting and keep their face clearly visible.
Document Verification Experience
When ID Check is required, the candidate completes document verification before the face liveness step.
The candidate is guided through the identity document process and may need to provide:
An accepted identity document
A document photo
A selfie or additional identity evidence
After the document verification is approved, the candidate continues with face liveness verification and photo capture.
Verification Completion
For standard Identity Verification, the process is complete after the candidate finishes the face check and submits the verification photo.
For Identity Verification with ID Check, both the document verification and the verification photo process must be completed.
After completion, the candidate sees a confirmation message and can close the verification page.
Interviewer View
When Identity Verification is enabled, the interview details page includes a Candidate Identity Verification section.
Before completion, the status is shown as: Pending
After completion, the status is shown as: Verified
Depending on the selected verification options, the interviewer may be able to review:
Candidate verification photo
Verified email address
Verification date and time
Candidate IP address
Face comparison results
ID document verification status
Document and selfie images
Verification error details, when applicable
The verification photo can also be used as a reference for facial comparison with images collected during the interview.
Verification Statuses
The candidate verification process may involve several stages:
Verification email sent
Candidate verification pending
Document verification pending
Document verification processing
Face liveness pending
Photo submission pending
Verification failed
Verification expired
Verification complete
These statuses help the interviewer understand whether the candidate has completed the required steps before the interview.
Summary
Sherlock Identity Verification provides a pre-interview identity workflow that can combine:
Candidate email verification
Face liveness detection
Verification photo capture
Optional identity document verification
Post-verification review for interviewers
Its purpose is to help confirm that the person attending the interview matches the identity information submitted before the interview.
